How did uber get this bad?

Called an uber this morning at 7:40am and the map showed the driver would arrive in 7 mins. That increased to 10 almost immediately but fine. I cant take that. The driver literally arrived almost 30 minutes later all the while the number just stayed the same. Then this afternoon, being pregnant and carrying a heavy bag, I figured I had no choice but to uber again. After one driver made turns in the opposite direction of me another one seemed to be closing in. I changed my location to make it an easier pick up and went to wait in the rain at 2 minutes. He made a wrong turn and the time went back up to 6. Now Im pregnant carrying a heavy bag and wet in the rain. AWFUL. Luckily caught a cab. Sticking to cabs from here on out.

Nic2561 about Uber, v3.246.2