Ive been scammed

There has been multiple times where Ive tried ordering an uber and the app "failed to request" my order. Upon closing the app thinking my request failed Ive been charged $5 every time this has happened because the driver comes to pick me up and I leave thinking the request failed. This has happened so many times and Ive lost so much money from this. I rely on uber rides and this is such a scam. Uber needs to fix this because this shouldnt happen to other people either.

Kevkevnunu about Uber, v3.247.2