NEVER EVER AGAIN!!

I requested a ride that was going to take 14mins, on top of that Im in Las Vegas (weather 105, HOT!!) MGM Uber designated pick up area, a parking garage. So after what felt like 15-20 mins I look at my phone and it says on trip. So I immediately call the driver, at least 5 times and I get no answer. I begin to inform him who I was via text, still no response. In this scorching hot garage I watched the driver drop off the other individual on the pool and drive by my drop off location as if I was actually in the car. So now I have to wait another 10-15 mins. for another Uber.
P I S S E D was an understatement!!! The next Uber driver arrives and I inform her of what happened she too thought that was ridiculous and called Uber to see what further steps I need to take. Like all other reviews stated they refund your money and keep it moving, they could care less, its all about the money. Well as a four year loyal customer, they lost me!!! I will NEVER utilize their services again, NEVER EVER!!!

If youre in Las Vegas and request an Uber and you get Arian with a Toyota Sienna, CANCEL!!!

"DAP" about Uber, v3.257.2