Cannot rely entirely on this service

Über service used to be excellent. I wouldve rated it 5 stars just a month ago. However, things have gone downhill pretty quickly.... Updated software requires you to enter destination ... This makes it more difficult to book a cab in a hurry and also potentially more difficult to get a willing driver in some countries as drivers will want to pick and choose where they want to go.

Here are a number of issues I faced recently

1. Uber accepts my credit card and says "success" when I add credit card. But when I try to request an Uber it says I need to verify my card. Why cant the system tell me ahead of time instead of when I request an Uber? I was left stuck in the rain and unable to get an Uber because it declined my payment methods

2. It does not appear to accept American Express. It keeps telling me I have entered and Invalid zip code. I enter the same zip code for my Visa card and it is accepted.

3. When I tried to go to the Uber support website, it was down. It appears to be working today

4. I cannot change my phone number. I travel to different countries and it is more convenient for me if I have a local number vs having to pay international charges. My accounts do not allow me to change my phone number. Software should be improved to add multiple numbers and select contact numbers. It used to allow me to update and send verification code but now it just says failed to update.

5. There is a bug in the iPhone SW (I have the latest version). When I delete a payment card, it stays active until I sign out and sign back in again. I cannot delete one of my cards even though I have added another card.

If these payment verification and phone number issues are fixed I will likely go back and use Uber again ... Until then I use as a back up

applenutpro about Uber, v2.130.0