I hate Uber

Heres my message to Uber:
"My Saturday night turned into a disaster trying to get an Uber ride. I was in downtown San Jose the night of 3/4/17 when I called my first Uber at 10:53pm. I didnt realize it at the time, but apparently the app put my "current location" on the opposite side of the block (with buildings in between so I couldnt just walk over there). And the drivers were plentiful in that area so I couldnt have walked there fast enough anyways. So my first driver, Antonio, went where the app had my location and I obviously wasnt there, so he canceled my trip (without texting or calling me which is frustrating). The app notified me that my trip was canceled. So I request the ride again at 10:57pm. This time I notice the location was incorrect, so I called my driver, Hironmoy, and explained that I was on the opposite side of the block on 1st Street in front of the Continental. He said okay, but then went to the wrong spot anyways. Then he called and asked where I was. I explained again my location and that the app had it wrong. I dont think he could understand me so he canceled my trip. Now Im getting frustrated. So I call for the trip a third time at 11:08pm, this time manually typing in the address of the building I was standing in front of. Unfortunately Hironmoy was my driver again. I watched him drive past me 2 times!!! He just never even stopped...he was making laps around the block. So watching the app, I was prepared to basically run in front of him and flag him down on his next lap, but he never made it back a third time. He stopped and literally sat there for about five minutes. I texted him and requested he cancel the trip and explained that I would get a different driver. I never heard back from him. So I canceled it and called for the trip a fourth time at 11:23pm. This time the driver came right to the location in under a minute and everything worked like it was supposed to. The problem is I got 3 cancellation fees and had to stand outside in the cold rain for 30 minutes just to get a ride. Again there were drivers everywhere so it was very frustrating that it was such an ordeal to get a ride. while watching everyone else coming and going in there Uber rides. I expect Uber will reimburse me for the cancellation fees and I would appreciate a credit for the hassle and poor experience. If not, I will give Lyft a try and no longer use Uber. Please let me know what you can do for me."

The response I got:
"You were appropriately charges a cancellation fee"

The obviously didnt even read my message and just sent me a blanket statement response.

Goodbye Uber, hello Lyft.

Tyler S. got screwed by Uber about Uber, v3.235.1