I wish I can give negative stars. Take lyft instead

Uber used to be so good but within the last couple of months their choice in drivers has gone down and their customer support has become completely atrocious. Today I got charged for a trip I didnt even take. The driver was incredibly rude. Said he would pick me up, never did. I see hes halfway through the trip and I try calling him. He yells "where are you??" And I said I was still in the parking lot of the requested address. He said to stop calling this number and hung up. After that he rejected all my calls.

When I contacted Uber support they said "due to my account history" they couldnt refund me the money. When I asked for documentation about it, they couldnt provide it. I sent them screenshots of my location TIMESTAMPED. Clear evidence that I wasnt on the trip. They didnt even acknowledge it and kept sending me the same canned response. I was determined though and kept asking to speak to a supervisor and eventually they said "we will not see eye to eye and are closing this discussion." How absurd. Its not even the money at his point its the principle. Uber just STOLE money from me and didnt do anything about it.

Do you want this kind of treatment? Do you want Uber to take your money and do nothing about it? Do you want to arrive late to where youre going and get completely frustrated about it? Then sure, install the app.

If not, take lyft. Anything really is better than this garbage. Public transportation is much better.

Firstappreviewonapple about Uber, v3.235.1