Charged when driver never showed

Requested a ride for my wife and me at Orlando airport. App said driver was one minute away. Map showed driver not moving. 15 minutes later, the app STILL showed one minute away although car was still in the same spot.
I tried to call the driver several times and texted as well. Received no response. Finally cancelled the request.

UBER CHARGED ME $10 WHEN I FINALLY HAD TO TAKE A NASTY CAB.
Obviously the driver was too busy chatting with his girlfriend/boyfriend on the phone and ignoring the fact that he accepted my ride request.

UBER is losing its edge and is no longer any better than the smelly cabs on the curb. At least THEY show up.

PBGDave about Uber, v3.236.3