Hostile Driver, Poor Navigation, Late Arrival

Hi,
When I requested a ride in your app today, the driver took an excessive amount of time to arrive to my location. When he arrived in my complex he drove in circles on the opposite side of my complex. After finally arriving to my apartment building, I immediately began walking toward his vehicle on my crutches (I am disabled). From the point of arrival to the point where I reached his car door was about 30 seconds. He lowered his window and said "you are late where were you I am not your ride anymore"; I explained to him I had to crutch across the parking lot about 600 yards from where I had dropped my pick up location pin he said "well thats too bad buddy" I was also charged $5 cancellation fee! He was extremely rude and hostile, Ive have had this experience with another uber driver also. These drivers are poorly trained in customer service, no sense of professionalism or basic courtesy whatsoever. The navigation for pick up and drop off is terrible! I have not had these issues using LYFT, their drivers are always respectful, courteous, on time, efficient and safe drivers! Another terrible experience with uber, I will now be late to work!

Ruben Rico Ramirez about Uber, v3.236.3