Bad costumer service

I recently had a terrible uber experience and put in a complaint but they couldnt do anything about it because they claimed to already make similar adjustments. Which is total bs I have never once put in a complaint before up till that ride. The uber driver said he "accidentally" cancelled my ride once I got in the car told me to request again but I got someone else then he told me to cancel that one and ask for uber x now looking back I should have just left the car and waited for a different uber the whole thing seemed like a scam. Plus he played loud dance music and was a terrible driver. I would switch to lyft but sadly it is a bit pricier than uber but if I had to bank to switch I would totally do so!

Tevy Bear about Uber, v3.236.3