Awful Costumer Service Never use Uber People

I was just getting out from work when I decided to call an uber to go home so I went in the app and a order a ride and after 5min of waiting a driver decided to take me and to best of my luck he made me wait 20 more min I checked the GPS and according to the Uber app he was still in the same place where he was when he accepted my ride according to the app 7min away he never got to pick me up so I decided to cancelled the ride and got charge $5 I asked for a refund and at first they didnt wanted to give me anything till I sent them a screenshot of the app and all they did was give me credit which I dont plan on using because I wont use uber ever again and after I asked for my money they shut my conversation down I can believe how needy uber is for money to steal from people like that its just so unprofessional.

Minato316 about Uber, v3.236.3