Horrible Services. Adios

I am really disappointed at their services lately. I am deleting the app. Time estimates are wrong every single time. If you cancel it they will charge you, matter of factly, they charge you right away( just look at your bank account). When you are trying to address an issue, they use automatic messages, that will give a credit for your next ride but not reimbursement as its not "in accordance with their policy". You driver never arrived and cancelled your trip? They charge you $5, again without reimbursement. And I dont need their credit as I am not gonna use their services anymore. And thats after using it on a daily basis for few years. I do not care if my concerns are heard, Uber, if you cannot fix anything.
"We appreciate your thoughts on this, and understand you’re frustrated you did not receive a cancellation fee refund on this trip. Our team has reviewed this trip, and we can confirm that a full refund of the cancellation fee is not in accordance with our policy.

Please know that your concerns have been heard. We understand that we likely will not see eye-to-eye on this issue. With that, the credit will remain on your account and we are closing out this discussion."

Living in SF about Uber, v3.236.3