Service went from fair to ludicrous

Should be no reason I had 3 rides cancel in a row each taking around 15-20 minutes average for my riders to cancel. 2 of which never even left their original space parked. Then the first one charged even though they cancelled. Now its almost an hour waiting for to get home. If it exceeds that I basically want a free ride because this is horrible service.

aharrison561 about Uber, v3.236.3