Cancellation fees

I try to make an errand, and it doesnt work. When I go for another option because uber apparently wont work, they somehow make the driver come anyway and charge me cancellation fees! They tell me the errand couldnt be processed, yet a driver shows up anyway and gives me a bad review because I took the bus! Unacceptable!

Boubidiboup about Uber, v3.236.3