Driver cancelled & I was CHARGED?

I called a uber from the mall & it said she was on her way. But as she got closer she cancelled & they said they were taking money out my account. Why tho ? I didnt cancel. Plus they only reimbursed me in "uber credit" so its not even my money anymore. Terrible! You should refund if someone cancel not keep their money. Scammers!

KD_TheShooter about Uber, v3.236.3