Bad Customer Service, Even Worse Drivers

I use Uber in NYC, and so far its been pretty atrocious. In fact, the absolute only reason why I still use it is because I live in a more remote part of the city where yellow cabs are harder to come by.

The customer service is lousy. They charge you cancellation fees out the wazoo, even when it was the drivers fault, and when you give them an explanation as to why you should get a refund, theyre very picky about when theyre willing to refund you. What garbage.

I dont like the customer service, but the drivers are even worse. 9 times out of 10 they get lost trying to find my apartment- and next thing you know, my ETA has gone from 3 minutes to 10 minutes! Since I tend to only take Uber when Im in a major hurry, I often have to cancel if the the ETA jumps like that. But then I get charged fees and get low ratings from drivers, even though it was *them* who got lost while I was waiting at the correct address the whole time! Really!? The drivers also have a habit of either taking long routes, or simply not knowing where theyre going whatsoever. Uber needs to have much stricter hiring criteria and regulations, because Im so tired of having to deal with directionally challenged drivers all the time.

Chiquitita123 about Uber, v3.239.4