Lousy (nonexistent) customer service

33% success rate, at best. This last time, driver was no-show and not picking up the phone - guessing he was looking for a better fare. Then they charged me a cancellation fee of $5. When I requested a refund, Uber only offered credit on next trip. (There wont be one, ever!) Another time, I was charged a lot more than I was quoted. Driver long hauled me, I guess. And two other times I didnt get credit (as promised) for referring two people to Uber. Then another family member uses and they only honored the coupon discount at half - due to the market, blah, blah, blah - classic bait and switch. Plus, you cant call anyone to work out an issue. Have to use app or email and wait for response. Just Not Worth It.

SailTX about Uber, v3.239.4