Cash stolen from wallet left behind in Uber car

I took an Uber to Brooklyn from Manhattan last weekend during which my wallet fell out of my pocket while getting out of the Uber XL SUVs crammed 3rd row seat. I contacted the driver (through the apps terrible past trip help section) within 5-8 min of getting out and realizing my wallet was missing. The driver admitted to me on the phone that he had my wallet but he then refused to turn around and return it to me. Because of this new apps past trip help screen, it makes it difficult to contact drivers or partners after a trip is complete, I could not get the drivers direct phone number -- Uber acts as the middle man. I get that there are privacy issues here but driver admitted to having my property and then refused to return it...like he was holding it hostage! No wallet or ID the rest of the night (and rest of the weekend) and was left stranded, only option was to get another Uber home which was the last thing I wanted to do at this point - to get in another Uber! Hello Juno & Lyft! Had to wait for the next business day to retrieve it from a Partner (driver) Support Center 2 hours out of the way from my work & home. When I went to retrieve it 2 days later, cash was stolen from my wallet. Im still waiting to hear back from Uber after I was told to report the incident and stolen money in the past trip help section through the app so they could escalate it. No progress after 3 days. I will now file a police report since I had cash (property) stolen through my Uber experience. This is still going on after 5 days when it would have probably taken Uber driver 25 min to turn around and just return my wallet. I would have most likely given him some of my cash out of gratitude and as a thank you for returning it that night.

wesser529 about Uber, v3.241.2