Consistently disappointing

The Apps estimation of arrival times is usually 1/3 of the actual pickup time.

The drivers are focused on GPS signals rather than a given address which leads to endless headaches. The drivers are also given access to your personal cell phone rather than providing in-app text and voice services.

When drivers cancel at last min, users should be credited for what typically amounts to a 15min delay, which would otherwise be considered poor service. Meanwhile if you have to cancel because the driver is incompetent and cant find a well-known address, you have to go through a maze of hoops to get a refund.

Additionally, there is no simple way to improve basic functions of a ride, such as picking up on the correct side of the street. You either have to play frogger, or face the drivers wrath in getting a poor rating for making them u-turn.

I dont care about all the uproar regarding executive stupidity that is happening these days, but the app and service quality is disappointing.

Brendan81 about Uber, v3.241.2