Terrible Customer Service

If you have any issues during, or after your ride, it is ridiculously difficult to resolve. Often when you send an email, you receive an automated email back that doesnt specifically answer your question or directly address the issue. If for any reason the driver cancels even if it is not your fault, you are automatically charged. If the driver takes a different/poor route you are automatically charged for that route. There is no customer service personnel, if there are any issues you are dealing with a computer, I had Uber for two years used it frequently, I liked how readily available the rides were and the prices for the most part, but after many headaches of being erroneously charged, I decided to delete my account and switch to Lyft and Via, save yourself the hassle and headache and do the same.

Kida G about Uber, v3.241.2