From : I wish all services were this good! To: dont think Ill use it again

After years of evangelizing Uber Im sad to say today was my last ride.

The app to start with us cool in that it gives you a great view into the ride status, payments, and reviews. On the bad side it has become so buggy that its not useful. Today the app showed the car would be at my house within 8 min and 20 min later changed out the driver for someone else that would be there in 8 min. The second driver arrived around 10-15 min after so in total I waited over a half hr for the car and missed my meeting.

The app crashes often and the Ubers customer support is nonexistent now that the telephone number has gone away. Ive been charged for rides I didnt take and it takes me longer to ask for the reimbursement than its with. They now track you even when youre not using the app which is a major security problem and should just be outlawed to only give never or always track.

Its sad to say it but I am ready to try another ride app. I hope they are better!

Average user about Uber, v3.241.2