UNBELIEVABLY TERRIBLE CUSTOMER SERVICE

Let me ask you this question. What if youre at a bar and you want to go home? You call an uber to pick you up from said bar. Except the uber driver never shows up, or maybe drives by you. He starts the ride and drives to your destination, WITHOUT A PASSENGER IN THE CAR. Once he gets there, he completes the ride, he gets paid, you get charged while youre still waiting for him at the bar. Whats stopping Uber drivers from doing that? Well thats what happened to me. I went through their bogus help system, all app based no phone number or anything which is asinine, and they refused to refund me my money. For a ride I NEVER GOT! Please stop using Uber. Its horrible, from their customer service to their policies, everything about it is horrendous.

Mrsaaaaaa about Uber, v3.243.3