Good idea, horrible customer service

I have tried over 10 times to get someone in customer support to actually help me but they all send me canned statements that they copied and pasted from their how to help a customer guides. Dont even bother...try Lyft instead and leave Uber behind. Here is what I am trying to get them to help me on and the messages I sent them.

Hello, I used Uber for the first time yesterday and my payment for my first ride went through. Now Im having issues with my second ride I took a couple of hours later. I tried using the help feature on the app and so far I have had 6 different ppl message me back and it looks like none of them coordinate with anyone so they are all stepping over each other. I want to make sure the driver gets paid and I have already contacted my bank and they said that there is no issue on their end. Please help me make it right to the driver!! He was very nice and I want to make sure he gets the payment promised to him.

Please help!!!!!

Xxiomara about Uber, v3.244.2