Ratings dont go both ways.

As a customer, it makes me uncomfortable and feel disgusted to know that I would be rated by the drivers. Its me who pay to buy the service, not the other way around. Just like restaurants and malls dont rate their customers but their customers left them feedbacks. Moreover, when drivers rate, they dont have much to judge at. So they tend to rate on some trivial things. For example, this leaves drivers room to give low ratings to those customers who talk topics he dislikes, who ask to change route by a little or go a little further, or even those who simply arent of the same races with him. And I dont think its customers responsibility to leave a good impression on the drivers.

As a protest, I would not rate any driver more than 3 stars from now on and I would avoid using Uber as best as I can. God knows how those drivers would think of me just because I spoke Chinese in the car? Or asked them to turn down the loud music? The very thought that I pay to get judged disgusts me deeply. Uber is going too over by doing this. This reminds me of the similar plot in the TV series Black Mirror. What good can technology do us if everything is rated and the rating is controlled by them?

Ambrose Hu about Uber, v3.244.2