Cancelation fee

I think that uber is handy. When I cant catch the bus or Im running late its a nice option to have. What I dont appreciate is that when I request an uber if I cancel after 5 min. I still get charged, but if a driver cancels after 5 mins. what I ask happens to them? Theyve wasted my time and now I have to spend time trying to get another uber. Which in some cases makes me even more late than I already am. I understand that me being late is nobody elses problem. But at the same time if Im stranded somewhere on a cold night this can also be the case. I find that the cancelation fee for customers reduces the amount of people who cancel on their driver. So what will be done about the driver who cancels on the customer?

Lola12678 about Uber, v3.244.2