changed for cancellation fee when I was waiting on them

Uber charges you $5 after waiting 5 minutes to cancel a trip. Fair enough. I cancel a trip when an Uber driver doesnt show up after waiting for them for 10+ minutes. Was charged $5 even though driver didnt show up. Tried to get compensated by contacting customer service but they claim that charge was appropriate. Uber, you need to waive fees for riders who are WAITING for MISSING drivers.

MusicIsMyMedicinee about Uber, v3.245.3