Horrible App. and even worse online customer service support

I am new to Uber (less than a week in) and I have had nothing but troubles. I was given a Uber gift card. One online rep. tells me the system is have technical problems/issues with supporting the gift cards, a few messages later Im told the issue has been fixed and the Uber gift card "can be used as sole means of payment" After hours of trying to schedule my first ride I end up needed to add my debit card and the first ride comes out of my bank account NOT the Uber gift card. The driver arrives that day to the complex across the street and I get hit with a $5 fee for "not be outside 5mins before" How would the driver know if I was outside or not if he was at the wrong place. So I go in to add my unit number (its been added at least a dozen times) but the online site will not maintain my updates. This a community filled with apartments and condos.
Day 2s ride. I schedule my rides the night before being I need to be to work by 4am and give myself 30mins to arrive for a 15-20min ride. I get a message at 3:30am stating that my ride has been cancelled being "Uber does not accept Uber gift cards" Note: The gift card was bought directly from the Uber site.
After countless emails, hours online trying to get Day 3s ride I have decided I will be taking this concern to The BBB as I realize 1. all gift cards are non-refundable 2. There is no live person to speak with 3. The online support gives misleading information 4. Customer service online telling me that my gift card was added and to "rest assure your alternative payment will NOT be used as payment it WILL only come from the Uber gift card" only to be charged on it twice. 5. I asked for a manager or supervisor follow up within 48 business hours and have heard nothing as of yet.
Oh and what an invasion of our privacy...Bye Uber!
I would advice NOT USING UBER!
-0 stars for Uber. Very disappointed in this company.
Once this gift card is up I will give Lyft a try!

momtootwo about Uber, v3.246.2