Wrongfully charged!

My uber drive got LOST and took me about 25 minutes out of the way from my destination. I asked him if the rate would be changed since I should not have to pay for his mistake, and he said it would be. Well, a few days later, I was charged over $60 because of his mistake!!! I contacted uber about it and they said there was nothing they could do. Uber is toast. I will now be using Lyft!

stephieeee about Uber, v3.247.2