AWFUL customer service

Last night we had our driver come to pick us up after taking forever when it only said 2 minutes, and when we got into the car there was vomit. We got out and reported it to Uber and they said that the 5 dollar cancellation fee was appropriate, and will not refund my 5 dollars. How ridiculous. Uber used to be good. theyve formed a monopoly and feel like they can do whatever they please.

Afsaneh319 about Uber, v3.252.8