Horrible

Ive been using Uber for the past 2 years and Ive noticed its been getting worse and worse. Recently I moved to LA and its just ridiculous out here, drivers driving completely past you, getting canceled constantly, and just the overall attitude of some of the drivers(a lot of pervs too). Yet even with all that I wouldnt rate it 1 star until what happened recently. A driver decided to NOT pick me up, and start the trip without me.
Of course I give the guy a call ... doesnt answer, so I call again... no answer. Third time I call he picks up(at this point he is already at my destination without me), he goes on to say the app was being "weird" and wasnt working... so instead of trying to contact me he ignored my calls and finished a trip without me in it.

Any sane person would want a refund right? Wrong. According to Ubers customer service I "completed" the trip and cant be refunded. Its obvious at this point he did all of this on purpose so I couldnt get a refund and he gets free money. Extremely frustrating, horrible customer service! This is the first time Ive ever tried to refund a trip, so Im not abusing it by any means. I deleted the app and wont be supporting them any more, think twice about using Uber!

Cloudspills about Uber, v3.252.8