Going downhill fast

Uber leaderships self-centered perspective is finding its way into their apps. There is no context of customer service. Everything is their way or--literally--the highway. The app wont let me change my name to my preferred name and instead uses my legal name, which causes confusion. Now theyve introduced tipping, which runs counter to every reason I used Uber and is the reason I dont use Lyft. This was supposed to be a contract between two people with Uber as the intermediary. Now it is Uber calling all the shots and paving the way for future reduction in driver payouts. There isnt anyplace to provide feedback. You would think a company losing nearly a billion dollars a quarter might want a way to listen to what their customers want. After all these changes, there arent really any compelling reasons not to make a switch to Lyft.

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