Needs better customer service

Honestly at times the prices would vary and skyrocket for no reason for example a simple $15 can turn into $30. Its kind of ridiculous especially if distance isnt that far. Then comes the customer service which is nasty and horrible. Some drivers really care but others are out there for money because Uber charge more than Lyft. I witness in front of my eyes an older nice lady treated nasty by a driver who claim no one tells her what to do and shes her own boss and even got in the car and instead of handling her own problems to herself handled it so unprofessional and drove off. Not only that she was also late as well. I talked with the older women and I was so disgusted and couldnt believe that. Seriously and some drivers dont try to interact with you like they are miserable in their lives and just want the money. Seriously please improve this customer service. Lyft is better in my own opinion but is based on your preference.

Niqua15 about Uber, v3.252.8