ZERO STARS

ABSOLUTELY LIVID

Here is the complaint I sent to Uber: "I called an Uber XL (for 6 people) and the driver arrived with a regular Uber; the car could only fit 4 people max. I asked the driver why he was here because I had called an XL and he looked annoyed and didnt give any response. I proceeded to ask again, to which he responded with, "Itll be a tight fit. You know the XL is just a label right?" He assumed our 6 people would squeeze into a car meant for 4. I repeated to the driver that I called an XL and that his car would not fit everyone. He looked at me and said, "Cancel the trip so I can leave." He drove off right away. I canceled the Uber and was wrongly charged $5.00. The driver was extremely unprofessional and rude. I would like a refund for the $5.00."

I sent expecting a refund as well as the driver to be reprimanded. BUT UBER RESPONDED WITH "In reviewing the details of the trip, we can confirm you were charged a cancellation fee appropriately."

How has the driver not been punished? Its ILLEGAL for 6 people to fit into a car meant for 4. 1 person wouldve ridden in the front and 5 in the back.

I contacted Uber again through its website (THEY DONT HAVE A CUSTOMER SERVICE NUMBER) and they put $5 back into my account. No actual refund to my card. This was all done by an automated system; never a real person in contact with me.

I will never be riding with Uber again.

xsarahyu about Uber, v3.252.8