No more user-friendly

In recent months uber has been terrible with their customer service, and user protection. Were charged a cancellation fee immediately after ordering an uber. OK from a drivers perspective, but its unfair for the users. What if my driver is taking forever to arrive (without traffic) and Im in a rush to a meeting. Also, user reviews and complaints are no longer answered by the company. I use uber twice a day and Im very disappointed.

dkno147 about Uber, v3.252.8