Really going downhill fast

I have used uber for 3 years now. When the company first started, it seemed like an immediate hit. You sign up and get extremely cheap rides to wherever you want to go. Not only are they cheap, they are also safe and efficient. Wow has this changed! I am working in Washington DC for the summer. To say uber drivers here are completely incompetent is almost an understatement. They constantly cancel rides, extend trips, and some dont even know how to actually drive. Last week my uber driver drove onto the sidewalk because she was trying to switch lanes. The funny thing was... there was no other lane!!! They also dont even pick up the phone when you call them. How in the world am I supposed to know what street youre on if we cant communicate? Really sad to read the other bad reviews. Such a good business plan, but the service aspect has been spiraling downward for sometime now. Maybe do some background checks uber?

cww8450 about Uber, v2.143.1