Terrible app dont ever use it

Set a pin location. Waited for my ride for nearly 10 minutes before I realized my uber driver picked someone else up . They were near the destination when I realized I immediately tried to stop it. They did not send me any kind of notification telling me the ride was even in progress! I contacted customer support they would not reimburse me and to top it off I was charged 5.00 more for no reason . Terrible app Go to Lyft instead. Fix it Jesus.

_nikaaa_ about Uber, v3.255.2