Uber is THE WORST

Uber is evil. Horrible company, even worse customer service. I had a ride where I was sexually harassed and when I reported it, they took TEN HOURS to respond. They called me at 3 am and then sent me an email saying "sorry we missed you". Then, last week my driver drove over 30 minutes out of the way because she assumed I lived in one part of the city. When I asked where she was going, she said she assumed thats where I lived. I pointed out that the GPS even had my address. Uber charged me $20 for what was originally a $4 ride. When I contacted them, they responded that its company policy to charge if a driver takes a longer route. Since then, I have sent EIGHT emails to them to try and get my money refunded for my drivers mistake. They have not responded. They are a completely trash company. I would NEVER recommend them to my friends or anyone else for that matter. Also, Lyft is better and has better customer service. Maybe Uber should ask them for help with their customer service since its severely lacking.

Miranan17 about Uber, v3.255.2