Poor customer service

Recent customer service experiences left much to be desired. I had an old phone number on my account. Rather than allow me to update it online I have to contact customer service to do so. Turnaround time is several hours. Driver is unable to locate me at the hospital and cancels.

I believe the status quo when you breed a culture of sexism and your companys reputation is reflective of this - is to improve the customer experience. Unfortunately uber seems determined to buck the trend here. There is too much competition in the industry (i.e. Lyft) not to vote with my wallet.

UppityOldMan about Uber, v3.256.2