Worst customer service Ive ever seen

There is nothing really wrong with the app, I just had a particularly bad experience with a driver who tried to get me to cancel and collect the cancellation fee by driving in circles around me for 25 minutes and when I tried to contact customer support they continued to send me canned responses that had nothing to do with the actual situation. After a continual back and forth with them over multiple days, they ended up crediting my account $5 for the inconvenience it caused. Absolutely worthless. I could careless about the credit, I want to see that they are actually trying to solve the problem that drivers are taking advantage of the system and not picking up riders in hopes that they will cancel and that they can collect the cancellation fee. I highly doubt this will ever be addressed because after this situation, I am thoroughly convinced that Uber couldnt care less about their customers.

Shep_33 about Uber, v3.257.2