Not good business to offer customer something and not deliver

Dear Uber, it is not a good business model or customer service to offer a customer an item or a service and NOT deliver. On July 28, 2017, I received an email saying ride passes are coming to Houston at the rate of $6.49 and adding me to look for an email to purchase my pass on Monday July 31, 2017. Monday came and went and I never received an email to purchase a pass. A couple days later I sent a text to uber customer service to see what happened with the promised email to purchase a pass. I received a response saying that my inquiry was being forwarded to the Houston operations office. Waited a couple of days and did not hear anything so I sent a follow up request. I received a response stating that the ride passes are in the "test" phase and basically I wasnt selected to purchase a pass. To me that did not make sense because the original email said I would receive an email to purchase a pass on July 31, 2017. I was using uber everyday to ride to work and used UberEATS one time per week. Well now Im
using Lyft who just returned to Houston and have offered me a pass two times in the last two months at the rate of $5.49. Uber you lost a VIP customer with a 4.90 rider rating. Not a good business practice or customer service. Thanks for your time.

Ladie67 about Uber, v3.257.2