Uber App Reviews

F$&k Uber.

I drive for Uber, from San Francisco to the Central Valley of California and everywhere in between. One problem drivers encounter a lot is the app placing the pickup pin differently from where the passenger actually is. Savy passengers know, (knew) this and moved the pin directly to where they knew the driver could get to them. In a city like San Francisco this can be a huge safety factor as well as a major issue for the quality of the experience for the passenger. This app takes that option away. Perfect example...a passenger at a grocery store requested a ride from me yesterday. Map software looks at the pin and gets you as close a it can. In this case, I was directed to the loading dock behind the store. The passenger said he was already standing in the front of the store when he set up and requested the ride. He was a very experienced uber customer and knew the nuances of how to use the app well. How can this be a good thing? This alone wastes time for both the driver and passenger. It reduces the quality of the ride experience for both the driver and passenger. It creates safety issues in areas of cities where the back alleys may be a lot more dangerous than the main streets. The app does more to make the driving experience more difficult, but these are the issues I see affecting riders, from the perspective of a driver who actually cares what the ride experience is like for passengers.

Ride cost keeps going up - same price as taxi today. Arrival time estimates are horrible, car showed up in 40 mins instead of 20 mins at low traffic hour! Forget using to go to airport. Feels like a bait and switch. The drivers are very nice but Im moving to Lyst

First of all, if you haven’t taken a ride yet make sure you use the coupon “arezooa" to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it wont cost you a thing! The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!

I keep seeing an invalid payment message, but when I close the app and reopen it, a driver is on their way and my payment always goes through fine. Why? Its like theyre secretly asking for secondary payment info.

It costs me $20 to go to the mall which is very close by and it took forever

I love Uber! I cannot say enough wonderfully things! Always felt safe with their drivers, and the customer service is awesome! I love how drivers are always near by; and the app itself is super easy to navigate!!

My screen has dark background - guess how your new black logo look like? In order to ask for a ride to a specific place now I have to go trough additional steps. And I kinda always want the car to be in a specific place (otherwise your application will set the pick-up pin in the avenue where it is not allowed to stop the car). New uber-X icon is just a joke. 1px driving mirrors are the only the way you can figure out the direction of a standing still (traffic lights) car (important when you are trying to understand whether it already took U turn or not yet). UPD: Now they wont let you know when surge price applies. They also removed trip breakdown. I feel like someone is putting a hand into my pocket. Will look for alternatives in my city.

I used to take Uber a lot since I have moved to metro area, now i use lyft. The reason? Where do I start? 1. Horrible GPS/navigation. 2. Horrible customer service! It happened to me couple of times- I requested uber for a longer destination and usually there is a lot of traffic. And since there is a fee of cancellation, 2 of my drivers, instead of cancelling my ride, they kept driving around my area instead of picking me up! A driver names Arash of Toyota Camry didnt pick up my calls and made me wait 25 minutes. After that I had no choice but to cancel it myself! Another incident? One driver once dropped me in the middle of freeway when he found out I requested uberpool and he didnt want to take uberpool. So he asked me to "get out of my car". So polite and professional!

I have been trying to reset password for over two weeks but as I used an email to set up account that I have since closed many months ago there is NO option to get back in. Please close my account. Im going to ask AmEx to partner with Lyft instead

Doesnt pay their drivers, being a customer, I genuinely feel bad for the drivers here. More reasons but too lazy to type

I only want uber to know my address when Im using the app but thats not an option.

I love the outrage culture its hilarious. Just use the damn app or dont.

Great service, quick pickups and overall safe and lovely drivers (minus 1). Uber has wonderful customer service when customers feel unsafe and managed the issue within a few hours. I only hope they stay afloat as I hear theyre not doing well fiscally.. and I think they need to add a tip option when you rate your driver after the drive is completed. Its a cashless service so if I want to tip there absolutely needs to be a feature like that!

Shouldve used this app a long time ago!

I dont have the option to schedule a ride. Ive update the app and closed it and I still dont see. What happened?

Puts me off line using DESTINATIONS with app in background. I was using a nav app in foreground driving home. (Waze)

Its impossible to communicate with their drivers who dont even know English.

After lengthy back and forth with customer support and completely useless responses Ive decided to delete this app. I had a driver cancel my trip for being too short ($18) and when I reordered a new driver I was charged $4 more due to surge and Uber did nothing to remedy the problem. Their answer to my complaint was that I was not charged a cancellation fee and not to worry.

Why do my prepaid credits keep vanishing?? I buy a $30 card ?, use $15 or so, and POOF! Gone?. Customer Support is awesome ? and go above and beyond helping me?, but... Why do I have to contact ? them so often? ??‍♂️Im about to take the bus ?