Uber App Reviews

The app prompts riders to drop a pin rather than enter an EXACT address. This leads to poor quality pick up location data. Riders then have to confirm the address over the phone or text the proper address - the step that could have been skipped if proper address was entered in the first place. Had uber devised a convenient was to enter addresses, it would have led to faster pick-ups. The app vehicle location tracking function has unacceptable lag (by a couple of minutes), confusing the riders. The riders dons see where the car IS, they can only see where the car WAS. The riders are not allowed to voluntarily submit their pictures for faster pick-ups. However, the riders are forced to share their location even when not using the app. Riders have to use third party apps for cashless tipping - really inconvenient. There is no mandatory security recording in the vehicle to assure the riders safety. Riders cant request only those drivers that volunteered for fingerprint check. The app looks poorly designed, busy with too many offers and promotions.

More cars than Lyft everywhere I go.

Ive used uber with my family a couple of times and it been good. The problem I have is that there support is the worst. You guys call your self a company yet it so hard for you to communicate with you costumers. They dont have an email or a phone number. You have to message them on twitter for help and the say they are available 24/7 but no. What takes so long for someone to help. Honestly I wouldve game this a 1 star but Im feeling a little generous. Fox this UBER. Come on.

Why does this app demand always on location instead of just when its in use? Do yourself a favor and use Lyft instead.

Youve got terrible locationing, yet charged me for a guy who wouldnt answer my calls to tell him you guys fu8ked up where I was.

This is so abnormal that you want your users to share ALWAYS allow sharing their location even if theyre not using the app. Is that even legal?

Tons of overcharge. When I try to go to a Huntington Beach library the app just charge me extra $5 to go to the location of the park on the map, which is quite far away from wheres Im going. Trying lyft on my next trip. Customer not satisfied.

The new update requires you to have uber access your location at all times. I turn it off until I need to use the app because it drains my battery, in addition to stalking me. Uber needs to reverse this; Im sure they will because everyone is in an uproar.

App works fine, just needs a moral compass feature

The app tracks your location 24 hours a day, if the app is open or not. Thats ridiculous and unnecessary. They do this to gather metadata on you. Sorry Uber but privacy is my right and my location when Im not needing a ride is none of your business. Terrible business practices

The drivers like to fight

This is the worst service I have ever had. I am not sure I like Uber anymore. It happened a few times that I had to cancel service because I had been waiting for a very long time and they charged me anyways. I guess cars would start meters before they arrived. Sometimes they have money back and sometime they didnt.... I really got frustrated and stopped using it. There should be a feature where as soon as taxi starts the meter, we approve it in front of them, and same when we get there. Too much trouble. And now, even worse, People in bogota are starting to be very tired with this surplus. Last year, the Uber Black never had surplus and everyone was so happy and defending Uber in front of war with taxis. Now, with this ridiculous surplus, you can see the discourse changing and people are using more taxis again since they know that they will be always charged the same. Its a big big shame. Really. Sad

If Lyft isnt available in your area, and you dont mind supporting a company that tracks your location at all times, and endorses sexual harassment and Trumps draconian views.

Got double charged twice while using this app and never got refunded.

Uber updates the app frequently...VERY frequently to remove the endless negative comments, rather than actually FIXING the app or complying with Yur customers wishes like NOT TRACKING US.

Nice new features, location always ON and we dont have the choice for "only when I use the app" option.

Tracking is always on. Uber is following its users in real time, everywhere they go, all the time. And theres no way to verify that its respecting the 5-min assertion. Huge privacy issue and sheer arrogance.

For the past 3 weeks I cant get into my app. All I get is a white screen and NO way to log in. Also it seems that the app update makes my phone slow down.

I used to like Uber, then I saw the ridiculous charges and unbelievably bad support and service. So because of that Im now going to delete Uber and use lyft, which is much better than this horrible app.

The set pin and the location the driver got were off. Instead of waiting 7 minutes for my driver to arrive, I ended up waiting 30 minutes.