Uber App Reviews

I used uber almost every day as I watched their quality of service decline. Their drivers are unhappy and seem resentful of their pay (which is completely out of our control). In addition, they do not have a phone number that you can call with claims or large issues. They have a 5 minute rule that if YOU cancel after 5 minutes (for example me waiting for a slow car to drive in a poor route towards me while I wait in sub zero temperatures) and they drive another direction, somehow I get charged! Today, I was waiting in Manhattan for my uber and the driver not only drove RIGHT past me, but proceeded to leave the borough... so naturally I cancelled but got charged the $5 fee as if any of this was my fault!! Their policies never favor the customer and if it doesnt change, people will switch to the other options such as Gett, Lyft, via, etc. There is competition and uber will fail if they keep on screwing over their customers.

Whenever I want to use my credit balance the app fails to work. Their customer service is a joke so you have no recourse. Im done with Uber. After being an avid Uber customer I have moved on to Lyft. Too bad.

You can not use the promo codes they give you.

Love uber!! Super fun way to get around + no worries about who is driving!

Uber has removed the option to give the app permission to access location data only while running. This is unacceptable and I am shocked Apple allows this.

Used Uber to get a ride to the airport and the driver never showed up. It just cancelled my trip request without letting me know. Almost missed my flight.

Why is that hard to looking for?

Send Travis to prison and shut down the Ponzi scheme uber really is. Its a scam on drivers and riders. Only one getting rich is uber off the backs of iddiot drivers who drive without surge for pennies. I was an uber driver with a 5 star rating for over 2 years and put 120,000 miles on my car. After doing the math, its less than minimum wage honestly. Run run far away from anything uber.

Unpredictable and unreliable

I used to be an avid Uber user who gave it a five star rating. However, Uber changed the app to require location always, even when not using the app. This is reprehensible. You cant tip the drivers. Also, the company engages in bad business practices and has a culture of harassment. Lastly, their support takes days to respond to email questions. For all of these reasons, I use Lyft all the time unless I cant get a ride with Lyft. Travis needs to resign. I hope the company can fix its problems and fix the app so it doesnt need location always. If these things happen, Ill improve my review.

App is wack!

After using Uber for a few months, the app stopped working for me after the last update since it required me to validare my # via text msg, which unfortunately isnt an option for me. Uber support was worse, they couldnt help nor resolve the # validation issue (why validate after using and charging me countless times?). I switched to Cabify!

Trump-driven business... I dont need to influence what hes doing in any way, shape or fashion. Downloading LYFT.

Add the ability to tip drivers Make it painfully obvious that when you select pool, you cant ask your driver to make stops, and that they will probably be paired with another pool. No more saying "what? Pool? Whats that? Can we make a couple stops, actually I need to go somewhere else instead, oh and can we not pick up the next person."

Free $30 when sign up use n0asnue

I do not have Uber at my town (yet-78040), but it is my first and only choice when I travel. Love the service in the US and Mexico

Smooth app. Easy to use. Very informative as well.

The app worked perfectly before with "when using the app only" location setting, removing that option is user hostile and actively makes the app worse since "never" is an inferior experience that makes Uber hard to use. Oh well, thats just more money for Lyft I guess.

Im not going to recommend Uber. Why? Uber pulls the resale value out of your car to Pay YOU. Uber needs to compensate and pay the drivers real money so they can fix and maintain their car. Uber doesnt pay much to the drivers at all (Uber keeps about 60% of what the rider pays UBER). Once you consider your fuel cost, extremely high cost of ride-share car insurance, car maintenance, terrible wear and tear inside/outside of the car, significant loss of value at resale due to extremely high mileage Uber is not worth it. The Uber app is a very bad deal for the driver. However, the riders are getting a great deal on your dime and time. Sorry for the bad new. Thank you

I fought w uber for over a week. My uber account and PayPal were hacked. Someone has been joy riding around California and New York on my dime. My app, password, and account keep acting up. Cant even request an uber because I owe them money.. from fraudulent rides..Uber customer service is JOKE! I have lost count how many emails I have sent. You get a different rep every time . A different answer every time. Drivers get a number to call but riders do not. Finally resolved but still acting up! NEVER USE PAYPAL FOR UBER!!!!! They link it and apparently it can be used as a log in!! Which I was not made aware of. So if you get hacked, youre screwed. Your bank cant prove it was uber. The transaction just says PayPal.