Uber App Reviews

Inappropriately demands "Always" location access

Do not get involved with this company. I find Ubers business practices to be sneaky and despicable. Im not going to recommend this app from Uber. The Uber app pulls the resale value out of your car to Pay YOU. Uber needs to compensate and pay the drives real money, so they can fix and maintain there cars. Uber doesnt pay much to the drivers at all (Uber keeps about 60% of what the rider pay UBER). Once you consider your fuel cost, extremely high cost of ride-share car insurance, car maintenance and the terrible wear and tear on the car itself plus significant lose of value of your car at resale, especially because of the super high miles on your vehicle. The Uber app is a very bad deal for the drive. However the riders are getting a great deal on your dime and time. Sorry for the bad new. Heres a timeline of Ubers troubles so far this year. - Jan. 28: After President Donald Trump releases his first executive order on immigration, New York taxi drivers protest by refusing to pick up passengers at Kennedy Airport for an hour. Some protesters say Uber tries to capitalize on the protest by picking up passengers anyway, prompting a Twitter protest urging people to delete Ubers app from their smartphones. - Feb. 2: Uber CEO Travis Kalanick quits President Trumps council of business leaders amid mounting pressure from employees and customers over the immigration order. - Feb. 19: A former Uber engineer, Susan Fowler, discloses sexual harassment and sexism claims in a blog post about her year at Uber. Fowler says her boss propositioned her and higher-ups ignored her complaints. Kalanick calls Fowlers accusations "abhorrent" and hires former U.S. Attorney General Eric Holder to investigate. - Feb. 23: Waymo, a self-driving car company spun off from Google, sues Uber. Waymo alleges that Anthony Levandowski - a former top manager for Googles self-driving car project - stole pivotal technology from Google before leaving to run Ubers self-driving car division. - Feb. 28: A video emerges of Kalanick arguing with an Uber driver. It includes yelling and profanity and ends with a combative Kalanick dismissing the agitated drivers claims that sharp reductions in fares forced him into bankruptcy. In an email to employees, Kalanick admits he needs leadership help. "I must fundamentally change as a leader and grow up," he says. - March 3: The New York Times reveals that Uber used a phony version of its app to thwart authorities in cities where it was operating illegally. Ubers so-called Greyball software identified regulators who were posing as riders and blocked access to them. The U.S. Justice Department is investigating Ubers use of the Greyball software. - March 19: Ubers president, Jeff Jones, resigns less than a year after joining the company. He tells the tech blog Recode that his approach to leadership is at odds with what he experienced at Uber. - April 18: Sherif Marakby, a global vice president who leads Ubers self-driving car program, leaves the company. - April 27: Levandowski announces he is stepping aside while Uber defends itself against the allegations from Waymo. - May 11: A federal judge in San Francisco rejects Ubers request for arbitration and refers Waymos case to the U.S. Attorneys office for a possible criminal investigation. Days later the judge bans Uber from using technology taken from Waymo, but doesnt order Uber to halt its self-driving vehicle program, as Waymo requested. The case is set for trial in October. - May 26: Kalanicks mother dies in a boating accident. His father is seriously injured. - May 30: Uber fires Levandowski. - May 31: Ubers finance chief Gautam Gupta says he plans to leave the company in July. - June 6: Uber fires 20 people after a law firm, Perkins Coie, investigates complaints of harassment, bullying and retaliation. That investigation, which was separate from Holders, checked into 215 complaints; 57 are still under investigation. - June 11: Ubers board meets with Holder and adopts a series of recommendations based on his report. - June 12: Emil Michael, Ubers senior vice president for business and a close ally of Kalanick, leaves the company. - June 13: Kalanick tells Uber employees that hes taking a leave for an unspecified period, but will be available for "the most strategic decisions." Ubers board releases Holders recommendations, which include removing some of Kalanicks responsibilities and replacing Ubers chairman and founder, Garrett Camp, with an independent chairman. Holder also recommends many cultural and policy changes, from establishing an effective complaint process to recruiting more diverse applicants to prohibiting alcohol and drug use during core work hours.

Well, I hope chopping the head off of the evil Uber beast helps to bring a semblance of privacy back to the app. Tracking us while NOT using the app? No thanks! Tracking us even when weve deleted Uber app from our phones? Wow... a new standard of evil. Congrats Travis, I hope you enjoy your "time off" :P

The GPS the app and drivers use is horrible. They are constantly going to the wrong location--next door, the back of the house, etc. very frustrating. I was double charged for a cancelled ride, after 13 days they still keep trying to characterize it as an authorized hold. Total scam.

Id rather have a good driving service with with good drivers so maybe uber is better than lyft in terms of Their providers. We shall see.

Please add a option so that you can set a passcode to open the app. Our two year old has ordered Ubers more than once that we have ended up paying cancellation fees for. This problem is so easily fixed. Begging you on behalf of all parents with little kids.

Nothing is easy or intuitive to figure out in this app. Heres an example: wanted to add a new credit card to replace old expired credit card. Added the new one but couldnt figure out how to delete the old one. It kept defaulting to old one when I tried to set up a ride. Couldnt get it to access new one. Got frustrated and just switched to Lyft. Still dont like it. Its basic flaws are still there.

As a driver, Im able to view what the rider pays and the breakdown between ubers commission, black car fund (NYC), sales tax, and obviously my payout. Ubers Payouts in NYC used to be 25% commission and 8.875% black car fund. Lately they have been overcharging the rider and paying the driver as little as 50%. Ive had trips where the driver payout is $14 but rider is charged $26. Ubers commission alone is $10. For another ride, the total fare was $106, Uber commission was $33. The reason why this happens is Uber grossly miscalculates the route, or outright OVERCHARGES the rider. They do this on X rides to subsidize their pool rides. Honestly it is such a shame, such sleazy tactics. If we use faster routes, Uber ends up keeping the difference, rather than crediting the passenger or paying the driver. According to this, it is in our best interest to take the LONGEST possible route. Do yourself a favor as a rider and calculate the mileage and time driven. Then look at your overall cost. The rates are listed publicly Im each region. YOU WILL BE SHOCKED AT HOW MUCH MONEY THEYRE TAKING. Its straight manipulative, deceptive and demeaning. This has to change and stop. On top of that their support downright disgusting; they have a system where as soon as they respond to a question it is selected as RESOLVED. Ive had completed Quests where I have not received my bonus, they listed as resolved and say wait 24-48 hours, after that they say wait till next pay statement, how is this issue resolved if I havent received the funds nor is it reflected in the balance? It should instead say responded, or replied back to. UNBIASEDLY this is the WORST rideshare company. Everything I have said is OBJECTIVELY true.

Way too many updates. Please limit them. Drives my OCD crazy seeing the update available every day

Uber used to be cheap now they cost almost as much as taxies. Lyft is cheaper in my area at the moment. Uninstalling this app.

A useful app overall – it does the job its supposed to do, and the customer service people are always responsive and helpful whenever something does wrong. But there is no good reason why the app should take up so much storage space.

Recent customer service experiences left much to be desired. I had an old phone number on my account. Rather than allow me to update it online I have to contact customer service to do so. Turnaround time is several hours. Driver is unable to locate me at the hospital and cancels. I believe the status quo when you breed a culture of sexism and your companys reputation is reflective of this - is to improve the customer experience. Unfortunately uber seems determined to buck the trend here. There is too much competition in the industry (i.e. Lyft) not to vote with my wallet.

Provide a GPS option for "only while using app". Uber has poor privacy governance history.

I am a rider, not a driver. However, I recently found that someone added a Russian phone number to my account as a driver/partner. I do not know where this information came from and I never got a notification from Uber that this had happened. I only noticed something was wrong because I got ride receipts in Russian. I have never been to Russia, I do not speak Russian, and I dont have a phone number in Russia. How could Uber software have let this happen? I dont know. Needless to say I have submitted a request to delete my Uber account. I have no plans to use Uber again in the future. --

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There is still no way to only enable location sharing only when using the app. Having location sharing on all the time is a deal breaker for me. Uber: Re enable the option to only share when using the app.

Always switching my rides when the last one Is 3 minutes away have to wait another 8

Always late. Anddddd yall have gone up on your price its like a mile and a half to my job and Im paying 10+. Thats crazy. Yall service isnt all that great the other day I got a Uber and the car was all busted. But Im pays 10+ for what. Get it together

No longer gives me a quote of my arrival time before I leave. I cannot use Uber if it doesnt do that

Try it yourself