Uber App Reviews

Uber really doesnt care about their customers. They disappointed me when I had promo codes that were saved and when I requested a ride. It automatically deleted my promo code and told me it will charge my card and when I press canceled. They charged me already like what? Lyft is so much better. Never disappointed with Lyft.

In the vein of their self-declared values and culture, proudly proclaimed by their CEO who nicknamed his company "Boober" because it helped him get laid, I expected this app to have functionality like being able to request an express delivery of roofies, instantly share upskirt photos, and do "virtual high fives" with other bros when you score with an unconscious hot girl.

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So I was in Las Vegas airport, and the Uber driver gave us the wrong spot to meet. We didnt actually met. They charged us around $13 and when I called uber for refund they didnt refund my money to my bank account. Instead the add $13 to my Uber account. I need my money I dont want use Uber anymore.

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I used to be a huge advocate for uber. Ive used them for concerts, late nights, as well to and from the airport. Ive heard the horror stories but luckily I had no experience with that until last night(04/16/17). While on my .85 mile trip up the road to my apartment. Our Uber driver Sami Osamah had claimed that we created a mess requiring an 80$ cleaning fee. Of course it was a faulty claim, as the only intoxicated person in the vehicle was asleep for the duration of the trip. Which Sami failed to complete as he dropped us off in the middle of the street out front of the apartment complex. After spending a few frustrated minutes trying to contact Uber customer service. I came up empty handed. Uber needs to up their customer service quality or work on controlling their employees. So if my incident does occur again there is something in place to protect their customers or they wont have many customers in the long run. My honest opinion, everyone (including board members) is leaving Uber. My recommendation. Dont download and delete this app if you have it. Nothing is worth the headache this company has caused me and my friends. Better to use Lyft, or any other taxi service.

Had a nice driver too

Their customer service is the worst!

Use lyft instead!

First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it wont cost you a thing! The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!

First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it wont cost you a thing! The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!

I dropped a rental car off and needed a lift to the airport. I ordered a car and it said it was 12 min out. Every five minutes it would update and say it was 8 or 12 minutes away and said that for over 30 minutes. I ordered a second car and it said it was 8 minutes away. Then when it updated said it was 20 minutes away. I could see several drivers driving very close to where I was at but none of them ever stopped. After an hour and 15 minutes of waiting (in the cold and wind!) I finally gave up and had to figure something else out. Will never use this app again.

Dont even bother sending any complaints to their customer care because they have no idea what they are doing. It is so obvious they are trained to avoid problems so that the customer just gives up, but guess what? Im TIRED of turning the other cheek, and am about to let anyone who wants to download the app know exactly what they can expect. Lets say you download the app for the first time and are entitled to whatever first time user promotion code they advertise, you apply it, a notification with a green check mark lets you know the code was applied, but then you notice you are charged the full ride to your credit card. You contact customer care and they let you know you were imagining that notification because they "reviewed" it and looks like it wasnt applied, but now youre not a first time user and cant use any more codes. Too bad! Now lets say you become a frequent user because bussing an hour and a half sucks when you might be late for class and you have two jobs so you can frequently use it. You know how this app works. I repeat; you know how it works. You need to get somewhere by a certain time, if youre late, you cant get in. It takes 16-18 minutes to get there usually but good ol Uber knows theres traffic so the estimated arrival time makes the drive about 27 minutes. This still leaves 15 minutes, so you decide to go ahead, never mind that the fares are higher. However, this estimated arrival time is wrong and I say wrong because a 15 minute difference is not an estimation anymore, its wrong, and you asked to be dropped off before the actual destination to be nice to the driver, which means it would have been more than a 15 minute difference. You let uber know they were wrong and you couldnt even get to your event so you want a refund because there is no reason for you to be so far away from home for no reason. Uber says they "reviewed" your ride and they are not wrong, and explain to you how estimated arrival time is estimated and can be a little off, and you let them know you know what estimated means, but maybe they dont because over 15 minute differences are not "a little off" they are kind of way off, and the fares were higher too, which means you were charged more for a ride you wouldnt have taken in the first place if the estimated arrival time was more accurate. Then super helpful uber customer care decides to explain how the fares work as if you didnt already know, as if that is going to fix the problem, and then asks if that helped. The answer is no, but when you keep trying you keep getting non answers, so you give up. Now lets say you need to get to work and the bus only comes every hour and you missed it, so you decide to order an uber. You are not running late, in fact you are running early, and when you order the uber it is only three minutes away, and you can see the driver just needs to drive past ONE set of traffic lights and turn left, thats how close. Five minutes later, you decide to check to see if the driver is close because maybe theyre at a red light at that one intersection they had to drive by, but no, the app shows the driver driving away in the exact opposite way of your house. You contact the driver asking if they are coming, thinking its a glitch, but then they text they are on their way now, and THATS when you see the car turn into the commercial area along that road, and you see they are about to turn around so you leave it, you trust the uber employee, but when it gets close to the time you need to leave and you check on the car again they are driving away in the same direction you saw before and they are ten minutes away and getting further away. You contact your driver again thinking its a glitch but no, the driver says hes coming and then turns around and starts driving toward your house. When you first opened your app you saw how many drivers were close by, so you cancel the ride because you cant wait for the idiot driver who doesnt know what he is doing or youll be late, and you order another uber. And when I say the driver obviously didnt know what he was doing I mean it because if he needed gas there was a gas station right there in front of his face before the turn towards my house, if he needed coffee, there was a drive thru on the road I first saw him on where he could have also gotten breakfast. Nobody but that dude knew what the hell he was thinking. You get an uber who arrives five minutes later (thank goodness) and you let uber customer care know about the incident, and since you knew youd be charged a 5 dollar cancellation fee because of how long you waited to cancel the ride, you ask for a refund. Uber replies that they "reviewed" your ride and reply with some regurgitated info you can find yourself about the five dollar cancellation fee even though you were very thorough about the events that occurred and how the driver you trusted since Uber trusts them was clearly confused, AND not to mention you know how the app works because you have been using it for almost a year. You know how it works. You dont get a refund again even though you deserve it more than last time, even though this is an international company that can spare five dollars, and then you decide to rate their app like they have been asking of you for months and you spill all the tea about their crappy service. Oh, and you let them know that you are not ignoring their crappy customer service anymore and how you will put a review detailing their poor service and THATS when they "understand" and give you a five dollar credit. Yeah, no thanks, would rather that go back to my bank account because at this point Id rather spend hours on a bus than support this company anymore. I let drivers make me trek 10 minutes through snow and rain toward their car because they dont know how to navigate and never complained about the driver, but the few times I did (stated above) I was met with horrible customer care. Youre better off without the app.

The split fare function is not working properly. Continues to prompt select payment type, which Ive done several times, including deleting and re-entering the cards and it doesnt work.

My Uber literally just passed me, made a uturn and went in the opposite direction, I am trying to go, to pick up another client. Uber you gotta fix your pooling algorithm. Not the first time uber pool took me twice the time it was supposed to. Good pooling algorithm would not result in such poor performance. I wonder if Lyft has better algorithm/less clients so smaller chance of pooling with another person...

Every time they update their app, they screw it up more. It was sooooo much better when it was simple. 5 years ago it was a pleasure to use. Today I dread using it as the drivers always claim that my carefully placed location does is never where their app indicates. Very frustrating.

First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it wont cost you a thing! The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!

First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it wont cost you a thing! The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!

Aside from being slow and grossly misrepresenting how many drivers are free and how far away they are, the app is a whopping 149 MB. How in the world can they justify their app taking up that much space?

Worst customer service Ive ever dealt with, 3 times! And still never received the refund or credit they claimed would automatically appear when I requested my next ride. Greedy and awful.